Shipping & Handling

 

SHIPPING

Our orders take 2-5 days to process and ship. We use USPS Priority Mail and you will receive an email with a tracking number once your order is in the mail. Shipping rates are based on weight.

We do not currently ship outside of the USA.

If you would like to additionally purchase insurance for any order or prefer a different method of shipment other than the USPS please email us.

 

RETURNS

All sales of pipes are final. We do not accept returns of our ceramic pipes with the exception of the unlikely case that a pipe arrives to you damaged. If this has happened please contact us within two days of delivery with a photograph of the item at info@valarae.com

 

THANK YOU!